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A gestão de apoios sociais aos estudantes do ensino superior: Um estudo de caso das residências da Universidade dos Açores
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| 1.48 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O presente relatório de estágio tem como principal finalidade a obtenção do grau de Mestre em Ciências Económicas e Empresariais, com especialização em Gestão de Recursos Humanos, na Universidade dos Açores (UAc). O estágio decorreu durante nove meses, de outubro de 2021 a março de 2022 nos Serviços de Ação Social Escolar (SASE) da Universidade dos Açores, cuja principal atividade é a gestão de alojamento nas Residência Universitárias (RU) dos Açores.
Ao longo do relatório efetua-se um enquadramento teórico sobre a gestão de apoios sociais, seguindo-se a caraterização da UAc e dos SASE, a apresentação das atividades desenvolvidas durante o estágio e a análise crítica ao estágio.
Através do enquadramento teórico sobre a gestão de apoios sociais entende-se que este é um apoio multigeracional e que, de facto, tem uma grande importância para as famílias no processo de adaptação, apoio social e bem-estar dos estudantes, criando a necessidade de as instituições promoverem mais mecanismos e estruturas de apoio para os estudantes deslocados através da criação de mais residências universitárias.
As atividades desenvolvidas no estágio incluem a análise de candidaturas e gestão de camas nas residências universitárias, a emissão de documentos contabilísticos e o apoio ao estudante, que permite concluir que há uma forte necessidade de aumentar a disponibilidade de alojamento para estudantes universitários e, consequentemente, intensificar o apoio ao estudante.
Da análise crítica ao estágio denota-se que os SASE têm capacidade para formar os colaboradores, com o fornecimento de competências de trabalho em equipa, ao mesmo tempo que lhes permite uma boa integração no mercado de trabalho.
ABSTRACT: This report aims to present and analyze the main activities carried out in the internship developed in the Commercial Department of EDA – Electricidade dos Açores, S.A., focusing on the theme of budget management. The report begins with a brief theoretical framework, accompanied by a detailed presentation of the host entity, as well as the activities carried out during the internship. Finally, a critical analysis of all the experience acquired in a professional context is detailed. EDA, S.A. was established in 1981 with the aim of meeting the needs of the Azorean energy subsector, operating to this day in the same business area. Its main activity involves the production, acquisition, transport, distribution and sale of electricity for the entire Autonomous Region of the Azores. Among the multiple activities carried out during the internship, there is a focus on the processes of elaboration, control and justification of budgetary deviations from the exploration and investment plan, as well as the creation of purchase requisitions and registration of the entry of goods, activities that are of special importance in the current processes of this company and which aim to provide efficient, fruitful and accurate decision-making processes. From the critical analysis of the company, its strong implementation in the regional market, the high know-how of its employees and its high level of financial and organizational control stand out. However, EDA is facing a high aging of its staff in critical operational areas, making it difficult to pass on knowledge to new employees. It is faced with opportunities related to changes in the electricity sector and faces some threats such as dependence on fossil fuels, as well as climate change and the requirements of environmental regulations. The internship provided an introductory contact with the job market, allowing the application of theoretical knowledge acquired in some curricular units attended at the University of the Azores, namely Accounting I, Applied Mathematics, Analytical Accounting, Budget Control, Management Control and Organizational Behavior.
ABSTRACT: This report aims to present and analyze the main activities carried out in the internship developed in the Commercial Department of EDA – Electricidade dos Açores, S.A., focusing on the theme of budget management. The report begins with a brief theoretical framework, accompanied by a detailed presentation of the host entity, as well as the activities carried out during the internship. Finally, a critical analysis of all the experience acquired in a professional context is detailed. EDA, S.A. was established in 1981 with the aim of meeting the needs of the Azorean energy subsector, operating to this day in the same business area. Its main activity involves the production, acquisition, transport, distribution and sale of electricity for the entire Autonomous Region of the Azores. Among the multiple activities carried out during the internship, there is a focus on the processes of elaboration, control and justification of budgetary deviations from the exploration and investment plan, as well as the creation of purchase requisitions and registration of the entry of goods, activities that are of special importance in the current processes of this company and which aim to provide efficient, fruitful and accurate decision-making processes. From the critical analysis of the company, its strong implementation in the regional market, the high know-how of its employees and its high level of financial and organizational control stand out. However, EDA is facing a high aging of its staff in critical operational areas, making it difficult to pass on knowledge to new employees. It is faced with opportunities related to changes in the electricity sector and faces some threats such as dependence on fossil fuels, as well as climate change and the requirements of environmental regulations. The internship provided an introductory contact with the job market, allowing the application of theoretical knowledge acquired in some curricular units attended at the University of the Azores, namely Accounting I, Applied Mathematics, Analytical Accounting, Budget Control, Management Control and Organizational Behavior.
Description
Dissertação de Mestrado, Ciências Económicas e Empresariais, 10 de novembro de 2022, Universidade dos Açores.
Keywords
Estágio Universidade dos Açores Recursos Humanos
Pedagogical Context
Citation
Tavares, Telma Sofia Duarte. (2022). "A gestão de apoios sociais aos estudantes do ensino superior: Um estudo de caso das residências da Universidade dos Açores". 52 p. (Dissertação de Mestrado em Ciências Económicas e Empresariais). Ponta Delgada: Universidade dos Açores, 2022. Disponível em http://hdl.handle.net/10400.3/6719