University students’ perceptions of ChatGPT: Factors that affect their behavioural intention, usage and utility perceived

Silva, Osvaldo Dias Lopes da; Nunes, Jerónimo; Sousa, Áurea

http://hdl.handle.net/10400.3/7274

Use this identifier to reference this record.

Name:	Description:	Size:	Format:
SILVA_et.al_ICERI2024.pdf		422.86 KB	Adobe PDF	Download

Send Feedback

Authors

Silva, Osvaldo Dias Lopes da

Nunes, Jerónimo

Sousa, Áurea

Abstract(s)

ABSTRACT: ChatGPT is one of many generative artificial intelligence (AI) tools with the potential to transform education, notably by improving student engagement and making learning more personalized and interactive. However, there are concerns in the educational community about some of its disadvantages, such as its potential to be used for plagiarism and to undermine students' ability to think independently. All potential benefits and disadvantages of using ChatGPT throughout the educational community and especially among higher education students must be properly investigated so that the most appropriate measures can be taken for use. Given that young people have a strong appetite for technology innovations, it is in everyone's interest that higher education institutions and all their interlocutors implement recommendations for best practices in the use of ChatGPT. In this sense, it is essential that the main determining factors that affect behavioural intentions in relation to ChatGPT and its use are evaluated based on the perceptions of higher education students. Based on a model adapted from the Unified Theory of Acceptance and Use of Technology (UTAUT1 and UTAUT2), the factors [Performance expectancy (PE), Effort Expectancy (EE), Social Influence (SI), Facilitating Conditions (FC)] that lead university students to ChatGPT 4.0 (free version) behavioural intention (BI) and use (GPTU) were examined. ....[...].... The data were analyzed through Partial Least Square Structural Equation Modelling (PLS-SEM), and all requirements regarding reliability and validity (convergent and discriminant) were duly fulfilled for all constructs present in the model under exploration. Most hypotheses are confirmed by the significant results, being the most preponderant factors of behavioural intention (BI) to use ChatGPT in learning social influence (SI) and facilitating conditions (FC). The use of ChatGPT (GPTU) has significant impacts on perception ease to use (PEU) and perceived utility (PU). Perceived trust reveals a moderating role in the relationship between the constructs (PE, SI, FC] and behavioural intention (BI). The results obtained could help provide policymakers in Higher Education with information on the determining factors in developing effective and efficient policies to improve the use of ChatGPT in higher education in Portugal.

Keywords

University Students’ Perceptions ChatGPT Data Analysis PLS-SEM

URI

http://hdl.handle.net/10400.3/7274

Citation

Silva, O., Nunes, J., & Sousa, Á. (2024). University students’ perceptions of ChatGPT: Factors that affect their behavioural intention, usage and utility perceived. ICERI2024 Proceedings, pp. 7427-7434. doi: https://doi.org/10.21125/iceri.2024.1790