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Publication
Azores Getaways: Os recursos humanos e o seu valor acrescentado
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| 1.4 MB | Adobe PDF |
Authors
Abstract(s)
O presente relatório de estágio visa a obtenção de grau de Mestre em Ciências Económicas e Empresariais, com especialização em Recursos Humanos, na Universidade dos Açores.
Este relatório, cujo tema principal é a importância dos recursos humanos, tem por base o estágio realizado na empresa Inovtravel, com início a 1 de outubro de 2021 e término a 31 de março de 2023. Na caracterização da entidade verifica-se que a Inovtravel é uma das empresas de turismo com maior sucesso nos Açores, tendo como objetivo principal proporcionar uma boa experiência aos clientes antes, durante e depois da viagem, sendo assim um valor acrescentado. Neste estágio, destacam-se como atividades desenvolvidas o suporte e assistência ao cliente e a criação de pacotes personalizados de acordo com as preferências e gostos.
Da análise crítica ao estágio resulta uma opinião muito positiva quanto à entidade em todos os aspetos. Certamente foi um orgulho para mim estagiar numa empresa com muito espírito de equipa e espaço para críticas construtivas. No dia a dia da empresa observa-se a preocupação e o cuidado para com os colaboradores e a abertura para novas ideias e pensamentos.
Por fim, é possível observar ao longo do trabalho o investimento que a Inovtravel faz nos seus colaboradores e a respetiva consequência que se revela num bom serviço ao cliente e de boa qualidade. Para o desenvolvimento das atividades foram necessários vários conhecimentos adquiridos durante a licenciatura e o mestrado.
ABSTRACT: This internship report aims to obtain a master’s degree in economics and business Sciences, with a specialization in Human Resources, at the University of the Azores. This report, whose main theme is the importance of human resources, is based on the internship carried out at the company Inovtravel, starting on October 1st of 2021, and ending on March 31st of 2023. In characterizing the entity, it appears that Inovtravel is one of the most successful tourism companies in the Azores, with the main goal of providing a good experience to customers before, during, and after the trip, thus having added value. In this internship, activities such as customer support and assistance and creating personalized packages according to preferences and tastes stand out. The critical analysis of the internship results in a very positive opinion of the entity in all aspects. It was certainly a source of pride for me to do an internship at a company with a great team spirit and space for constructive criticism. In the company’s day-to-day life, there is concern and care for employees, and openness to new ideas and thoughts. Finally, it is possible to observe throughout the work the investment that Inovtravel makes in its employees and the respective consequence that is revealed in good customer service and good quality service. For the development of activities, various knowledge acquired during the degree and the master's degree was necessary.
ABSTRACT: This internship report aims to obtain a master’s degree in economics and business Sciences, with a specialization in Human Resources, at the University of the Azores. This report, whose main theme is the importance of human resources, is based on the internship carried out at the company Inovtravel, starting on October 1st of 2021, and ending on March 31st of 2023. In characterizing the entity, it appears that Inovtravel is one of the most successful tourism companies in the Azores, with the main goal of providing a good experience to customers before, during, and after the trip, thus having added value. In this internship, activities such as customer support and assistance and creating personalized packages according to preferences and tastes stand out. The critical analysis of the internship results in a very positive opinion of the entity in all aspects. It was certainly a source of pride for me to do an internship at a company with a great team spirit and space for constructive criticism. In the company’s day-to-day life, there is concern and care for employees, and openness to new ideas and thoughts. Finally, it is possible to observe throughout the work the investment that Inovtravel makes in its employees and the respective consequence that is revealed in good customer service and good quality service. For the development of activities, various knowledge acquired during the degree and the master's degree was necessary.
Description
Dissertação de Mestrado, Ciências Económicas e Empresariais, 13 de março de 2024, Universidade dos Açores.
Keywords
Açores Agência de Viagens Online Recursos Humanos Turismo
Citation
Ambrósio, Andreia Correia. (2023). "Azores Getaways: Os recursos humanos e o seu valor acrescentado". 62 p. (Dissertação de Mestrado em Ciências Económicas e Empresariais). Ponta Delgada: Universidade dos Açores, 2023. Disponível em http://hdl.handle.net/10400.3/7124