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Intervenção em crise na Gestão de Recursos Humanos : a pandemia COVID-19
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Abstract(s)
A COVID-19 acabou por prejudicar a saúde mental, pois expôs a população a um contexto quase de sobrevivência e adaptação súbita. Os modos de trabalho como os conhecíamos sofreram alterações drásticas, alterando toda a logística a que os profissionais estavam habituados.
A Síndrome de Burnout é uma realidade já conhecida e preocupante. A pandemia veio aumentar a necessidade de estudo e atenção sobre este fenómeno, uma vez que os profissionais se viram perante elevados níveis de stress, em diferentes dimensões.
A presente investigação teve como objetivo verificar os níveis de burnout, satisfação no trabalho e vulnerabilidade ao stress nos três diferentes regimes laborais aplicados na pandemia, isto é, quer no trabalho presencial como no teletrabalho e no híbrido, investigar quais as características sociodemográficas e profissionais dos inquiridos que influenciam o surgimento do burnout e compreender se as dimensões da satisfação no trabalho e vulnerabilidade ao stress influenciam o desenvolvimento do burnout.
A recolha de dados foi feita através do método quantitativo, questionário, tendo sido aplicados 425 inquéritos, dos quais 274 em regime presencial, 74 em teletrabalho e 77 em regime híbrido.
Os resultados apontam para que profissionais em regime presencial apresentem níveis mais elevados de burnout em comparação com os profissionais em regime de teletrabalho ou híbrido. Apurou-se também que variáveis como género, área de residência, aumento do horário laboral em contexto de pandemia, aumento da carga de trabalho em contexto de pandemia e formação da empresa em contexto de pandemia, mostraram-se influentes sobre o desenvolvimento da Síndrome de Burnout.
Concluiu-se também que o burnout apresenta uma correlação negativa com a satisfação no trabalho e positiva com a vulnerabilidade ao stress.
ABSTRACT: COVID-19 ended up harming mental health, as it exposed the population to a context of survival and sudden adaptation. The ways of working as we knew them suffered drastic changes, altering all the logistics professionals were used to. Burnout Syndrome is a well-known and worrying reality. The pandemic increased the need for study and attention to this phenomenon, as professionals were faced with high levels of stress, in different dimensions. The present investigation aimed to verify the levels of burnout, job satisfaction and vulnerability to stress in the three different work regimes applied in the pandemic, that is, whether in face-to-face, remote or hybrid work, to investigate the sociodemographic and professional characteristics of respondents who influence the emergence of burnout and understand if the dimensions of job satisfaction and vulnerability to stress influence the development of burnout. Data collection was carried out through the quantitative method, questionnaire, having been applied 425 surveys, of which 274 responded that they work in person, 74 in remote work and 77 in a hybrid regime. The results indicate that professionals working in person have higher levels of burnout compared to professionals working in remote work or hybrid. It was also found that variables such as gender, area of residence, increased working hours in a pandemic context, increased workload in a pandemic context and company formation in a pandemic context, proved to be influential on the development of the Burnout syndrome. It was also concluded that burnout is negatively correlated with job satisfaction and positively with vulnerability to stress.
ABSTRACT: COVID-19 ended up harming mental health, as it exposed the population to a context of survival and sudden adaptation. The ways of working as we knew them suffered drastic changes, altering all the logistics professionals were used to. Burnout Syndrome is a well-known and worrying reality. The pandemic increased the need for study and attention to this phenomenon, as professionals were faced with high levels of stress, in different dimensions. The present investigation aimed to verify the levels of burnout, job satisfaction and vulnerability to stress in the three different work regimes applied in the pandemic, that is, whether in face-to-face, remote or hybrid work, to investigate the sociodemographic and professional characteristics of respondents who influence the emergence of burnout and understand if the dimensions of job satisfaction and vulnerability to stress influence the development of burnout. Data collection was carried out through the quantitative method, questionnaire, having been applied 425 surveys, of which 274 responded that they work in person, 74 in remote work and 77 in a hybrid regime. The results indicate that professionals working in person have higher levels of burnout compared to professionals working in remote work or hybrid. It was also found that variables such as gender, area of residence, increased working hours in a pandemic context, increased workload in a pandemic context and company formation in a pandemic context, proved to be influential on the development of the Burnout syndrome. It was also concluded that burnout is negatively correlated with job satisfaction and positively with vulnerability to stress.
Description
Dissertação de Mestrado em Ciências Económicas e Empresariais (Gestão de Recursos Humanos), 18 de abril de 2022, Universidade dos Açores.
Keywords
Burnout Profissional COVID-19 Gestão de Recursos Humanos Recursos Humanos Satisfação no Trabalho Síndrome de Burnout Stress Profissional Burnout Syndrome Job Satisfaction Stress Vulnerability Work Regime
Pedagogical Context
Citation
Teixeira, Beatriz Alexandra Bettencourt (2022). "Intervenção em crise na Gestão de Recursos Humanos: a pandemia COVID-19", 95 p.. Mestrado em Ciências Económicas e Empresariais (Gestão de Recursos Humanos). Ponta Delgada: Universidade dos Açores. [Consult. Dia Mês Ano]. Disponível em www:<http://hdl.handle.net/10400.3/6371>