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Technostress and Coping: Impact on Job Satisfaction and Moderating Effect of Sociodemographic Variables
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ABSTRACT: During the COVID-19 pandemic, due to lockdowns and social distance rules, many organizations were forced to adopt remote work. The workforce was af-fected and had to adapt abruptly to update their technology knowledge and skills, to deal with digital technologies, increasing stress levels and often caus-ing technostress. Research proves that technostress can have a negative impact on employee’s job satisfaction and organizational outcomes, suggesting that it is relevant to effectively manage technostress and mitigate its adverse conse-quences. The aim of this work is to assess the influence of sociodemographic variables (gender, age group and academic qualifications) on technological skills, technostress (techno-invasion, techno-complexity, techno-overload, techno-uncertainty and techno-insecurity), coping strategies (individual and or-ganizational) and job satisfaction. The proposed model was tested through a survey of 407 public sector employees in Portugal that were in remote work during the pandemic. It was revealed that technostress and organizational cop-ing strategies influence job satisfaction. There are significant differences be-tween men and women, with men tending to report more that “technology engagement” strategies have a negative impact on techno-invasion and techno-overload, as well as techno-invasion having a negative impact on job satisfaction. The “technological involvement” strategy has a negative impact on tech-no-uncertainty and techno-insecurity, being significantly stronger in respond-ents in the older age group, while in the younger age group the “techno in-volvement” strategy has a significantly stronger positive impact on job satisfaction.
Descrição
Palavras-chave
Tecnhostress Coping Impact on Job Satisfaction PLS-SEM Data analysis
Contexto Educativo
Citação
Silva, O., Moniz, A. I., Bento, J. (2026). Technostress and Coping: Impact on Job Satisfaction and Moderating Effect of Sociodemographic Variables. In: Abreu, A., Carvalho, J. V., Mesquita, A., Sousa Pinto, A., Mendonça Teixeira, M. (eds) Perspectives and Trends in Education and Technology. Volume 1. ICITED 2025. Lecture Notes in Networks and Systems, vol 1693. Springer, Cham
Editora
Springer, Cham