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O stress nos psicólogos da ilha de São Miguel
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Abstract(s)
O stress ocupacional parece afectar, adversamente, tanto o bem-estar dos trabalhadores como das organizações. Estudos anteriores mostraram que os psicólogos podem ser afectados por níveis elevados de stress ocupacional resultante de erros cometidos e respectivas implicações ou consequências negativas. Este estudo teve como objectivo avaliar os níveis de stress ocupacional, identificar os stressores presentes no contexto laboral e as estratégias de coping utilizadas pelos Psicólogos residentes na ilha de São Miguel. Entre os 100 profissionais contactados obtiveram-se 48 respostas, constituindo uma amostra relativamente jovem e quase exclusivamente pertencente ao género feminino. Aplicou-se uma Ficha demográfica, o Questionário de Stresse nos Prestadores de Serviços Humanos – Versão Geral (QSPSH-VG), o Perceived Stress Scale (PSS), o Negative Life Events Scale (NLES), o Job Satisfaction Survey (JSS) e um grupo de questões semi-abertas relativas às estratégias de coping. Os resultados indicaram que a maioria dos participantes apresentava um stress moderado. O stressor mais assinalado foi ―O excesso de trabalho e/ou tarefas de carácter burocrático‖. O factor idade parece afectar o nível de stress para as fontes de stress ―Excesso de trabalho‖ e ―Carreira e remuneração‖. Verificou-se que o stress percepcionado está associado a problemas familiares e está inversamente relacionado com a satisfação no trabalho. O conflito trabalho-família demonstrou ser o mais importante stressor ligado ao stress ocupacional. As estratégias de coping mais utilizadas foram as de resolução de problemas. Sugerem-se como medidas de intervenção: a melhoria da organização do trabalho, a redução da carga de trabalho, o aumento salarial e a alteração ao nível da chefia.
ABSTRACT: Occupational stress seems to affect, adversely, both the workers and organizations. Previous studies demonstrate that psychologists may be affected by high levels of occupational stress resultant of mistakes and respective negative implications or consequences. This paper has the following main objectives: to evaluate the levels of stress, to identify the sources of stress in the context of labor, and the coping strategies used by psychologists. The study was undertaken in São Miguel Island, and out of 100 professionals contacted for this survey 48 of them responded what constituted a relatively young and almost exclusively female sample. A demographic questionnaire, a questionnaire to evaluate stress in human service providers (Questionário de Stresse nos Prestadores de Serviços Humanos – Versão Geral, QSPSH-VG), Perceived Stress Scale (PSS), Negative Life Events Scale (NLES), Job Satisfaction Survey (JSS) and half-open questions were applied. The results indicated that the majority of the participants presented a moderate stress. Almost all of them mentioned coping strategies. The most quoted stress agent was “overwork and/or bureaucratic tasks”. The factor that seemed to affect the level of stress was the age for the stressors “Overwork” and “Career and remuneration”. Perceived stress was related with family problems and was inversely related with job satisfaction. Family-work conflict demonstrated to be the most important stressor linked with occupational stress. Problem-focused coping strategies were most often cited. In this ambit, the suggested intervention measures are: improvement in work organization, decrease in work load, raise in salary and change in leadership.
ABSTRACT: Occupational stress seems to affect, adversely, both the workers and organizations. Previous studies demonstrate that psychologists may be affected by high levels of occupational stress resultant of mistakes and respective negative implications or consequences. This paper has the following main objectives: to evaluate the levels of stress, to identify the sources of stress in the context of labor, and the coping strategies used by psychologists. The study was undertaken in São Miguel Island, and out of 100 professionals contacted for this survey 48 of them responded what constituted a relatively young and almost exclusively female sample. A demographic questionnaire, a questionnaire to evaluate stress in human service providers (Questionário de Stresse nos Prestadores de Serviços Humanos – Versão Geral, QSPSH-VG), Perceived Stress Scale (PSS), Negative Life Events Scale (NLES), Job Satisfaction Survey (JSS) and half-open questions were applied. The results indicated that the majority of the participants presented a moderate stress. Almost all of them mentioned coping strategies. The most quoted stress agent was “overwork and/or bureaucratic tasks”. The factor that seemed to affect the level of stress was the age for the stressors “Overwork” and “Career and remuneration”. Perceived stress was related with family problems and was inversely related with job satisfaction. Family-work conflict demonstrated to be the most important stressor linked with occupational stress. Problem-focused coping strategies were most often cited. In this ambit, the suggested intervention measures are: improvement in work organization, decrease in work load, raise in salary and change in leadership.
Description
Dissertação de Mestrado, Ambiente, Saúde e Segurança, 24 de Fevereiro de 2011, Universidade dos Açores
Keywords
Coping Psicólogos Stress Ocupacional Occupational Stress Psychologists Stress Agents
Citation
Belchior, Nuno Miguel Bettencourt da Silva. "O stress nos psicólogos da ilha de São Miguel". 2011. 50 p.. (Dissertação de Mestrado em Ambiente, Saúde e Segurança). Ponta Delgada: Universidade dos Açores, 2010. [Consult. Dia Mês Ano]. Disponível em www:<http://hdl.handle.net/10400.3/5052>.