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Publication
Promotores da intenção de turnover e o papel do envolvimento e do burnout em contexto organizacional
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Authors
Abstract(s)
A criação de um local de trabalho produtivo e saudável passa pelo bem-estar de cada colaborador e pelo desenvolvimento das suas soft skills, sendo as caraterísticas do ambiente de trabalho e o tipo de liderança exercido na organização determinantes neste processo. O propósito do presente estudo é investigar, na perspetiva dos colaboradores, o impacto da inteligência emocional das chefias na intenção de turnover dos colaboradores, tendo em consideração o papel mediador do engagement, do burnout e do compromisso
organizacional. Além disto, também pretende estudar o efeito moderador das variáveis sociodemográficas na relação entre as variáveis em estudo. O modelo proposto apresenta um cariz vanguardista, devido às relações de mediação e moderação propostas entre as variáveis. Para este efeito, foi realizado um inquérito, dirigido a indivíduos inseridos no mercado de trabalho, na Região Autónoma dos Açores, para avaliar a perceção sobre a
inteligência emocional da sua chefia direta e a sua autoperceção relativamente ao compromisso organizacional, sintomas de burnout, engagement e intenção de turnover.
Os resultados revelaram que não é possível inferir que a inteligência emocional da chefia tem uma relação direta com a intenção de turnover dos colaboradores. Porém, é possível encontrar uma relação entre ambos os construtos quando estão na presença das variáveis mediadoras burnout ou compromisso organizacional, ou da variável moderadora estado civil. O modelo de investigação proposto é validado, pelo que este estudo se configura como um importante contributo académico, que propõe outra forma de estudar os motivos
que antecedem a intenção de um indivíduo sair da organização em que trabalha.
ABSTRACT: Creating a productive and healthy workplace involves the well-being of each employee and the development of their soft skills, with the characteristics of the work environment and the type of leadership exercised in the organization determining this process. The purpose of the present study is to investigate, from the employees' perspective, the impact of managers' emotional intelligence on employees' turnover intentions, considering the mediating role of engagement, burnout and organizational commitment. Furthermore, it also intends to study the moderating effect of sociodemographic variables on the relationship between the variables under study. The proposed model has an avant-garde nature, due to the mediation and moderation relationships proposed between the variables. For this purpose, a survey was carried out, aimed at individuals in the job market, in the Autonomous Region of the Azores, to assess the perception of the emotional intelligence of their direct manager and their self-perception regarding organizational commitment, burnout symptoms, engagement and turnover intention. The results revealed that it is not possible to infer that the manager's emotional intelligence has a direct relationship with employees' turnover intentions. However, it is possible to find a relationship between both constructs when they are in the presence of the mediating variables burnout or organizational commitment, or the moderating variable marital status. The proposed research model is validated, which is why this study represents an important academic contribution, that proposes another way of studying the reasons that precede an individual's intention to leave the organization in which they work.
ABSTRACT: Creating a productive and healthy workplace involves the well-being of each employee and the development of their soft skills, with the characteristics of the work environment and the type of leadership exercised in the organization determining this process. The purpose of the present study is to investigate, from the employees' perspective, the impact of managers' emotional intelligence on employees' turnover intentions, considering the mediating role of engagement, burnout and organizational commitment. Furthermore, it also intends to study the moderating effect of sociodemographic variables on the relationship between the variables under study. The proposed model has an avant-garde nature, due to the mediation and moderation relationships proposed between the variables. For this purpose, a survey was carried out, aimed at individuals in the job market, in the Autonomous Region of the Azores, to assess the perception of the emotional intelligence of their direct manager and their self-perception regarding organizational commitment, burnout symptoms, engagement and turnover intention. The results revealed that it is not possible to infer that the manager's emotional intelligence has a direct relationship with employees' turnover intentions. However, it is possible to find a relationship between both constructs when they are in the presence of the mediating variables burnout or organizational commitment, or the moderating variable marital status. The proposed research model is validated, which is why this study represents an important academic contribution, that proposes another way of studying the reasons that precede an individual's intention to leave the organization in which they work.
Description
Dissertação de Mestrado, Ciências Económicas e Empresariais, 18 de março de 2024, Universidade dos Açores.
Keywords
Burnout Compromisso Organizacional Engagement Inteligência Emocional da Chefia Intenção de Turnover
Pedagogical Context
Citation
Pimentel, Maria do Carmo da Luz. (2023). "Promotores da intenção de turnover e o papel do envolvimento e do burnout em contexto organizacional". 71 p. (Dissertação de Mestrado em Ciências Económicas e Empresariais). Ponta Delgada: Universidade dos Açores, 2023. Disponível em http://hdl.handle.net/10400.3/7264