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Social media and tourism : a wishful relationship
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Orientador(es)
Resumo(s)
For decades hospitality firms were used to domain the communication process. Thematic social network sites such as TripAdvisor became very important tools for travelers when deciding which hotels to book, and what restaurants and tourist attractions to visit, been a visible part of tourism communication evolution. Evidence suggests that e-WOM serves as a primary information source when tourists choose destinations, hotels, and other experiences. The role and use of social media in tourists’ decision making has been widely discuss in tourism and hospitality research, especially in the research phase of the tourist’ travel planning process. With the wide adoption of social media the influence of customers’ word-of-mouth increased and influences not only the research phase, but the repetition and overall customers’ experiences. To answer these questions a model assessing e-wom was developed and data was gathering from TripAdvisor regarding customer’s opinion in restaurant experiences. The results found establish the bases for understanding tourists’ engagement level and profiles.
Descrição
Palavras-chave
Social Media Tourism TripAdvisor
Contexto Educativo
Citação
Amaral, Francisco; Tiago, Maria T.; Tiago, Flávio G. (2013). Social media and tourism: a wishful relationship, “Working Paper Series”, nº 5/13, 19 pp.. Ponta Delgada: Universidade dos Açores, CEEAplA-A.