Loading...
Publication
Modelo de gestão integrado do setor hoteleiro no combate à crise - destinos insulares
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 3.05 MB | Adobe PDF | |||
| 379.59 KB | Adobe PDF |
Authors
Abstract(s)
As crises que têm assolado o mundo, como por exemplo crise económica de 2008, a pandémica causada pelo COVID-19 e mais recentemente a crise energética, trazem novos desafios à comunidade científica. Observa-se a necessidade de existir um aprofundamento no conhecimento de ferramentas capazes de responder às necessidades das organizações quando estas combatem mudanças inesperadas e de impacto mundial.
O presente trabalho de investigação é subordinado ao tema estratégia de gestão em situações de crise, incorporando medidas de combate à crise disponíveis na esfera empresarial ou medidas de apoio governamental. À pergunta de partida, se as empresas do setor hoteleiro conseguem sobreviver a uma crise com origem no macro meio ambiente da empresa, surgiram várias perguntas derivadas. De entre as várias medidas estudadas e da sua importância na recuperação económica das empresas, apresenta-se uma proposta de modelo integrando as três dimensões analisadas no estudo: medidas disponíveis na esfera empresarial, medidas de apoio governamental e as competências e traços de personalidade dos gestores.
Para a elaboração deste estudo, o processo de investigação dividiu-se em pesquisa bibliográfica e metodologia de investigação por inquérito, com a elaboração de um questionário respondido pelos diretores ou gestores de todos os estabelecimentos de alojamento da Região Autónoma da Madeira, tendo sido validados 93 questionários.
Dos resultados do presente estudo, é de destacar que uma estratégia de combate a crises com origem no macro meio ambiente da empresa deverá integrar várias medidas, algumas que se encontram disponíveis na esfera empresarial e outras de apoio governamental, sendo que a importância das mesmas para a recuperação económica do estabelecimento varia consoante o tipo de estabelecimento em causa. As necessidades e dificuldades, variam consoante a categoria e/ou dimensão do estabelecimento. O estudo demonstrou, entre outras evidências, quais foram as medidas mais importantes no combate à crise e que mais de metade dos estabelecimentos de alojamento de maior dimensão, não teriam conseguido sobreviver à crise pandémica sem as medidas de apoio governamental. Também as competências e os traços de personalidade dos gestores assumem um papel importante na medida em que influenciam a sua performance.
ABSTRACT: Crises that have impacted the world, including the 2008 economic downturn, the COVID-19 pandemic, and, more recently, the energy crisis, have introduced new challenges for the scientific community. There is a need for more in-depth knowledge of tools capable of responding to the needs of organisations when they face unexpected changes with a global impact The theme of this research is management strategy in crisis situations, incorporating crisis-fighting measures available in the business sphere or government support measures. The starting question, whether companies in the hotel sector can survive a crisis originating in the company's macro-environment, was followed by a number of derived questions. From among the various measures studied and their importance in the economic recovery of companies, a proposed model is presented integrating the three dimensions analysed in the study: measures available in the business sphere, government support measures and the skills and personality traits of managers. In order to carry out this study, the research process was divided into bibliographical research and survey research methodology, with the preparation of a questionnaire answered by the directors or managers of all the accommodation establishments in the Autonomous Region of Madeira. 93 questionnaires were validated. From the results of this study, it should be emphasised that a strategy to combat crises originating in the company's macro-environment should include various measures, some of which are available in the business sphere and others which are supported by the government, and their importance for the economic recovery of the establishment varies depending on the type of establishment in question. The needs and difficulties vary according to the category and/or size of the establishment. The study showed, among other things, which measures were most important in combating the crisis and that more than half of the larger accommodation establishments would not have survived the pandemic crisis without government support measures. Managers' competences and personality traits also play an important role, influencing their performance.
ABSTRACT: Crises that have impacted the world, including the 2008 economic downturn, the COVID-19 pandemic, and, more recently, the energy crisis, have introduced new challenges for the scientific community. There is a need for more in-depth knowledge of tools capable of responding to the needs of organisations when they face unexpected changes with a global impact The theme of this research is management strategy in crisis situations, incorporating crisis-fighting measures available in the business sphere or government support measures. The starting question, whether companies in the hotel sector can survive a crisis originating in the company's macro-environment, was followed by a number of derived questions. From among the various measures studied and their importance in the economic recovery of companies, a proposed model is presented integrating the three dimensions analysed in the study: measures available in the business sphere, government support measures and the skills and personality traits of managers. In order to carry out this study, the research process was divided into bibliographical research and survey research methodology, with the preparation of a questionnaire answered by the directors or managers of all the accommodation establishments in the Autonomous Region of Madeira. 93 questionnaires were validated. From the results of this study, it should be emphasised that a strategy to combat crises originating in the company's macro-environment should include various measures, some of which are available in the business sphere and others which are supported by the government, and their importance for the economic recovery of the establishment varies depending on the type of establishment in question. The needs and difficulties vary according to the category and/or size of the establishment. The study showed, among other things, which measures were most important in combating the crisis and that more than half of the larger accommodation establishments would not have survived the pandemic crisis without government support measures. Managers' competences and personality traits also play an important role, influencing their performance.
Description
Tese de Doutoramento, Ciências Económicas e Empresariais, 14 de maio de 2025, Universidade dos Açores.
Keywords
Alojamento turístico Competências dos gestores Estratégia Gestão de crises Medidas governamentais
Pedagogical Context
Citation
Figueira, Manuel Ricardo Faísca. (2025). "Modelo de gestão integrado do setor hoteleiro no combate à crise - destinos insulares". 332 p. (Tese de Doutoramento em Ciências Económicas e Empresariais). Ponta Delgada: Universidade dos Açores, 2025. Disponível em http://hdl.handle.net/10400.3/8721