Tiago, Flávio BorgesTiago, Maria Teresa BorgesCouto, João Pedro Almeida2018-11-202018-11-202010-10Tiago, Flávio Gomes Borges; Tiago, Maria Teresa Borges; Couto, João Pedro Almeida (2010). Knowledge management: critical perspectives on e-business activities, “Working Paper Series” n.º 9/10, 23 pp.. Ponta Delgada: Universidade dos Açores, CEEAplA-A.http://hdl.handle.net/10400.3/4873This article is both a review and an agenda-setting piece. It argues that knowledge management suffers from conceptual and definitional ambiguity, oversimplification of its development processes, and methodological limitations. Nevertheless, there is a consensus in business and academia that knowledge is a key component of success and allows firms to achieve and sustains competitive advantages. In a digital era, these advantages arise from the potential of data and information that can be gathered, processed, shared, and used to improve e-business activities. Thus, this research bridges the gap in the assessment of knowledge management and e-business relationship, by applying an SEM to a large database sample of KM activities performed by European firms.engE-Business ActivitiesKnowledge Managementworking paper